+01 81780556 lidan@mulfy.com
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FAQ

Yes, Of course! We get it, shopping online is tough.

We offer a no questions asked returns and even a free exchange policy on your first order. For the full returns process, check out our exchange and returns policy here.

Packages are sent directly from our own factory in Asia and is delivered by your local postal service.

Full tracking is provided on all deliveries, with items also able to be tracked via your local postal service once an item clears local customs.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Our sizing falls more in line with Asian sizing.

However, with cycling apparel, it seems every brand is different, so we highly encourage you to double check our size charts before ordering.

Spot style, delivery time 7-15 days.

Our stock levels are "live" so if it's available to add to your cart/basket then it's in stock and ready to ship immediately. We endeavour to keep all stock levels as accurate as humanly possible but sometimes items are missing or sold out. This is rare but can happen and Mulfy will contact you via email or telephone if there are any missing items or problems with your order.

Mulfy still offer free shipping on all US and UK orders whether you spend $1 or $500. Orders are despatched on a Monday to Friday.

For Express Shipping it is typically 20-25$.

For free & discounted shipping, orders must be above 150$.

The shipping cost for our international customers depends on the destination of the order. If you'd like to see how much international shipping will be to your destination, please add an item to your cart and enter a shipping address into our shipping calculator. Typically, international shipping is $5-$20.

Of course!
Unlike other sellers, we give you the freedom to mix and match designs.

If you are ordering a kit with the option to only select one size, order the larger of the two sizes for the kit, and add a note at checkout for the different size you need at checkout.

We will arrange for the different sizes from when we process the order for you.

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